AMG Systems and Genetec Integration: GSC-1SDK-AMG-NDM & AMG Network Switches

AMG and Genetec Integration Banner IMage

AMG and Genetec Integration General Image AMG’s Genetec Security Center integration provides Genetec users with insights and control over their AMG industrial or commercial grade switches. AMG570 and AMG510 series models are visible from within the Genetec environment as native entities providing control and alarm capabilities.

INTRODUCTION

KEY FEATURES

— AMG switches can be discovered and added as native Genetec entities
— Manage & monitor your network infrastructure of AMG products to gain insight into your switch estate directly from the VMS
— Smart alerting and actions provide real-time alerts to ensure a proactive response to any network related issues
— Control switch ports, Power-over-Ethernet and contact closure inputs and outputs from within the Genetec software
— Gain insight into the health and status of the network with switch and port statistics including ARP cache and MAC table monitoring
— Harness the powerful Genetec automation rules to trigger contact closures or shutdown ports without the requirement of manual interventions
— Enable network switch events to trigger alarms into the Genetec Security Center platform

Discussion Chapters

0:28 Certification & Licensing

3:31 Device Enrollment

5:41 Functionality

Security teams rely on their VMS every minute of every day—but the network underneath it often remains a “black box” unless IT is actively involved. That gap is exactly what AMG Systems set out to close with its newly released, certified integration to Genetec. The result: security operators can gain meaningful visibility and perform practical first-response actions—without needing to “get into the network” the way IT traditionally would.

This integration is designed for environments where switches are already a given (which is… basically all video and security deployments). It layers operational intelligence and control directly into the Genetec interface so teams can troubleshoot faster, reduce downtime, and cut expensive truck rolls.

1) Licensing and certification: simple, network-wide, and officially certified

The first questions most security professionals ask are predictable: How is it licensed? Is it per switch? And is it actually certified?

From the discussion, the licensing approach is straightforward:

One license covers the entire network, not a per-switch license model.
The license is purchased through Genetec (referenced as available via their site and AMG’s plugin data sheet).
After purchase, users request the installer from AMG using a “no-cost PO,” then install the plugin and proceed.

Just as important: this is not a loosely connected third-party add-on. The integration is described as a direct, Genetec-certified integration, developed over roughly 18 months by AMG engineering—positioning it as a supported, validated option inside the Genetec ecosystem rather than a workaround.

2) Enrollment and management: fast discovery, plus friendly naming that actually helps in the field

Once the plugin is installed, onboarding the switch infrastructure is designed to be easy:

You can enroll devices manually (entering IP addresses), or
Scan the network and discover eligible devices automatically

The conversation also emphasized one of the most practical day-to-day features: naming.

Every switch and every port can be assigned a friendly name
This supports real operational clarity—e.g., “Building 3 / Floor 5 / IDF-2 / Port 12 – Lobby Camera”

The integration also exposes MAC address information and ARP tables, helping teams confirm what is connected to what—a common pain point when diagnosing camera outages, edge device swaps, or mystery devices on a port.

3) Functionality that matters: PoE resets, event-driven actions, and cabinet tamper awareness

This is where the integration earns its keep.

PoE port resets directly from Genetec

When video drops, the first troubleshooting step is often: “Did you reboot it?” With this integration:

Operators (or automated rules) can cycle PoE on a port to reboot a camera or edge device
If the device doesn’t recover, Genetec can generate an alarm or follow escalation rules

Two key benefits were repeatedly highlighted:

Faster recovery / more uptime
Fewer truck rolls, because many “down camera” issues resolve with a power cycle rather than a site visit

Permission-based control

The ability to reset ports is described as permission-controlled, meaning you can limit actions to supervisors, lead operators, or specific roles—preventing the “everyone can reboot everything” problem.

Contact closures: turn switch cabinets into monitored assets

For hardened switches with I/O, contact closure monitoring is positioned as a major win:

Cabinet doors (or other sensors) can be wired to switch inputs
An “open cabinet” event can be treated as a tamper alarm
Genetec can trigger an alert and even drive actions (e.g., call up a camera view, move a PTZ, start recording, notify staff)

This is a big deal in secure facilities where network closets and edge cabinets are everywhere—but historically are unmonitored unless you add separate intrusion inputs or access control door contacts.

4) Supported switch families: AMG 510 and 570 series

The integration is described as supporting:

AMG 510 series commercial-grade switches
AMG 570 series hardened switches

That matters because it covers both typical enterprise/security deployments and harsh environment/edge cabinet use cases.

Why this matters: better uptime, fewer truck rolls, and a clearer division of labor

The theme throughout the transcript is operational empowerment: give security operators just enough network visibility and control to address common problems fast—without requiring IT intervention for every incident.

In practical terms, this integration can deliver:

Reduced downtime for cameras and PoE devices
Lower service cost via fewer dispatches
Faster incident response through event-driven rules (especially for tamper/cabinet events)
More accountability for physical network assets that used to be “out of sight, out of mind”

If you’re already deploying switches for a Genetec-based security system, the logic is simple: why not use switches that can participate in the operational workflow of the security platform itself?