LIDL chose Commend as its communication management system provider for monitoring and controlling transactions on the premises of their distribution center.
CHALLENGE
Large industrial facilities such as distribution centers require proper protection against unauthorized access. The access system uses a predefined set of rules (WHO may go WHERE and WHEN) to ensure that only authorized persons or vehicles are granted access to the indoor or outdoor areas for which they have been cleared. This means that access permissions can be limited in terms of time and location.
LIDL Switzerland needed a reliable, easy to operate access and communication management system for monitoring and (on-demand) controlling of transactions on the premises of their distribution center in Weinfelden.
Particular stress was placed on high audio quality and a durable design, as clear communication at the check-in and check-out points despite loud vehicle noise was essential.
An additional challenge was the required ability to monitor and process all system events from a central point of control and/or to refer individual transactions to other agents.
SOLUTION
The solution provided for the LIDL distribution center in Weinfelden is a classic access control and communication solution.
A total of six WS 201 VICM Video Intercom stations were installed in four entry/exit gate columns at various heights to accommodate both lorries and passenger cars. Access to the premises requires checking in via the Intercom station at the gate. The calls are relayed to the
on-site gatehouse, where they are answered by on-duty staff, who have the option of activating a video connection. Once the caller is authenticated and cleared for access, the operator opens the barrier conveniently from their control desk. Despite the high level of engine noise generated by the vehicles, superior Commend audio quality ensures crystal clear voice communication.
This way, secure controlled access to the premises can be maintained at all times. Automatic call forwarding to mobile devices ensures that calls will be answered when the reception desk is unattended.
Additional Video Intercom stations are placed at the pedestrian entrance gates, some of them with a protective weather cover.
Several WS 801 PI Indoor Intercom stations are placed at strategic locations throughout the warehouse, while others are used as desktop stations in the back office.
The decision in favor of Commend was based on the quality and durability of the Commend products, as well as their excellent audio quality in acoustically challenging environments. Another deciding factor for LIDL Switzerland was the straightforward, well-organised way that the EE380 Control Desk supports the handling of system tasks.
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