We want to inform you about a change to Bosch's after-sales support policy affecting Bosch products. This change will begin on April 3, 2023, and will affect the following products:
- BVMS (Bosch Video Management System)
- DIVAR IP all-in-one recording units (DIP)
Benefits of training
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Bosch training delivers the necessary knowledge and skills to integrators who work with Bosch products and software. Trained installers reduce their reliance on technical support, minimize installation time, and make your projects run faster, smoother, and more profitably.
Training and certification required to receive after-sales support
As of April 3, 2023, Bosch will require a minimum level of training with a valid certificate for the software and products listed above to ensure basic knowledge when interacting with their technical support experts. With this change, Bosch expects to provide you with a faster solution to your issues and provide you an improved service experience.
Which training certification is required to receive technical support?
The minimum required knowledge level is a successful completion (including a passed exam) of one of the free online 2-Hour or 3-Hour Bosch DIVAR IP AIO Technical Certification Trainings or a BVMS Expert or Master certification.
Get started here >>
Step 1: Enroll / login to the Bosch Training Academy here >>
Step 2: Select the class offering you desire below
- OPTION 1: DIVAR IP AIO 4000 & 6000 online certification training - Click HERE to register and open the training
- OPTION 2: DIVAR IP AIO 5000 & 7000 online certification training - Click HERE to register and open the training
- OPTION 3: Support will be granted as well for customers holding valid BVMS (Bosch Video Management System) Expert or Master certification.
Have questions?
Should you have any questions about the technical support policy implementation outlines above or additional training opportunities, please reach out to our team at support@midches.com
Additional Technical Resources
Bosch has a dedicated playlist to help refresh DIVAR IP AIO installation processes. These are non-certification refresher videos. Please access the playlist here:
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