At the Ludwigs-Apotheke in the Viennese district of Simmering the rooms are very tall, which results in a distinctive background noise that can cause problems, particularly for the elderly and people with a hearing impairment. In addition to solving this problem, the required solution had to ensure clear communication between staff in various sections of the building, such as the sales counter, medicine preparation room, delivery area and cellar. Another challenge was the need for a communication link between the overnight counter and the room where staff are staying while on standby duty.
The Solution
In healthcare, professional, decisive, and targeted action is key. It is precisely these requirements that Intercom 2.0 has been designed to support. The solution provided for the Ludwigs-Apotheke is based on an IP Intercom system that interconnects three main areas.
Internal Communication
Staff working in different parts of the building (recipe preparation, goods reception, sales counter and cellar) are now able to communicate directly without delay. Five Desktop Stations provide fast, direct connections via a GE 300 make it easier than ever before to stay in touch across all pharmacy departments.
Overnight on-call service
The overnight service counter is equipped with a loudspeaker/ microphone module. During overnight service, a push of the bell symbol button sets off a call to on-duty staff. When the pharmacy is closed overnight, pushing the button triggers a pre-recorded message informing customers that overnight service is not available.
Sales counter
Two counters in the pharmacy’s customer area were each equipped with an Intercom station, gooseneck microphone and inductive loop amplifier module. This way, the voice sound of staff can be transmitted directly to the hearing aids of hearing-impaired customers.
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